Operational Programme
Operational Modules
1. Event Security & Awareness
The learner participating in this module will also be introduced to the basics of event security. Furthermore, this module provides an introduction to the roles and responsibilities of an event security officer. An outdoor event, for instance, starts at the moment the first materials arrive and the build up commences. During this period it might be necessary to patrol the event site, this can be a task for an event security officer. During the event, a number of security tasks will be executed, ranging from access control to dealing with crowd surfers.
Operational Modules
2. Event Crowd Management
Various topics pertinent to event crowd management will be introduced including: crowd management, crowd control, the event phases, crowd behaviour and a range of appropriate security measures.This module will cover depth the activities that can be required of an event security officer.This may range from access control and searching to supervising the crowd and dealing with crowd surfers or guiding visitors.
Operational Modules
3. Guest Services & Communication
This module has two sections; guest services and communication. An event security officer is first and foremost a host(ess).They welcome visitors, provide information, are helpful in a generic way and have a seamless and continuous interaction with the customer. Furthermore, they have a security awareness, know how to de-escalate a heated discussion and how to manage conflicts.The event security officer should be articulate and eloquent using communication as an important skill.The importance of and how to master communication is a main underpinning objective of this module.
Operational Modules
4. Event Health & Safety
Health and safety regulations and procedures are created to prevent accident or injury in the workplace or public environments. Working at an event requires the learner to keep hemselves, colleagues,other staff members and the event attendees safe. Furthermore, the learner will be introduced to the tools and procedures with which to mitigate the risks and hazards at an event. The learner will also be taught how to report a situation and seek advice.
Operational Modules
5. Incident & Emergency Management
Unforeseen incidents may occur at an event. These include bad weather, a fight or a small fire. More complex incidents are rarer.Those participating in this module will discover how to act in the case of an emergency situation? A thunderstorm at an open-air festival differs, from a terrorist attack, which is also different from a crowd collapse.Those participating in this module will focus on each case individually and identify the similarities and differences between them and the appropriate actions to take. Incident response demands a situational/tailored approach and this will be a key outcomes of the module.
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